Get started by signing in. If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more. Here’s a video on how it works and where to find it: © 2025 Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is a ...

Setting up AutoPay is quick, easy, and free. All you need to do is choose a payment frequency—Monthly or Biweekly—and complete the online form; we’ll automatically deduct the payments going forward. How do I request a payoff quote online? If you’re a Mr. Cooper customer, you can re...

How do I reset it? Visit the Forgot Your Password page to reset the password for your online account. You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page. If you’re locked out of your account, you’ll need to contact u...

What is an escrow account? An escrow account is where funds are held to pay property tax and insurance bills on your behalf. If your loan is escrowed, a part of your mortgage payment goes into your escrow account every month. Why did my monthly payment change?

Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash. Your payoff quote statement will include all of the information you need about our receiving bank for wires. Note: We sugge...

As the largest servicer in America, we’re committed to giving you a first-class experience—starting with your transfer. Our goal is to make this transition as easy and stress-free as possible. There will be no late payment fees for 60 days from your transfer date.

Recasting a mortgage happens when you put down a lump-sum payment toward the principal balance and the lender re-amortizes the loan. Since you are paying down your principal by a large amount, your monthly payment will be lowered, but your interest rate and loan terms will remain...

Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

Once your identity has been verified, you can say something like “ make a payment ” to get started. Just call 833-685-2565 to use our automated phone system. If calling from a number saved to your account, our system will automatically identify you.